vergilPrivacy Policy

This page describes what we collect when you use vergil and how we keep that data protected. We at vergil collect personal information to verify your identity, process payments, settle bets, and communicate with you about your account. Our privacy practices comply with applicable data protection law in the jurisdictions where we operate.

When you register an account on vergil, you provide your name, email, phone number, date of birth, and address. We require government-issued ID, proof of address, and a selfie to complete account verification. We also collect payment details—bank account numbers or e-wallet credentials—when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Your betting history, session logs, and transaction records are stored to settle bets and process withdrawals.

We do not sell your data to advertisers or brokers. We share information only with payment processors, fraud-prevention services, and legal authorities where required by law.

What Data We Collect on vergil

Identity and Account Information

We collect your full name, email address, phone number, date of birth, and residential address when you register on vergil. We also collect your government-issued ID number (KTP, passport, or driver's license) and take a copy of the document itself during account verification. We ask for proof of address such as a utility bill or bank statement from the last three months. We request a selfie holding your ID to confirm that you are the document holder.

This information is used to verify your identity, prevent fraud, and comply with local regulations in jurisdictions where we operate. We keep these documents securely and do not disclose them publicly.

Payment Information

When you deposit funds into your vergil account, we collect payment details necessary to process the transaction. For mobile-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment), we record your phone number and transaction reference. For e-wallet transfers, we log the QR code scan and payment timestamp. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record your bank account number, account holder name, and transfer reference.

Payment processors handle the actual transfer of funds. We store only the reference information needed to match deposits to your account and process withdrawals. We do not store your bank account password or full card details—payment gateways encrypt this information separately.

Betting and Session Data

We record every bet you place on vergil—the amount, the match or game, the odds, the settlement outcome, and the timestamp. For sportsbook bets on Liga 1, Piala Indonesia, Piala AFF, or Champions League matches, we log your stake and the result. For live-dealer sessions (baccarat, blackjack, roulette, Dragon Tiger), we record your entry time, tables played, hands dealt, and winnings or losses. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), we log your spins, payouts, and session duration.

This data is used to settle your bets, calculate your account balance, detect fraud, and comply with audit requirements. Your bet history is published in our Result Archive so you can verify outcomes at any time.

Data retention: We keep your account data indefinitely as long as your account is active. Upon account closure, we retain data for seven years for regulatory and dispute-resolution purposes, then delete it.
Third-party processors: Payment gateways, fraud-detection services, and email providers handle data on our behalf under strict confidentiality agreements.
Jurisdiction: Our servers may sit outside your jurisdiction. We comply with applicable data protection law in jurisdictions where we operate.

Communication and Support Data

When you contact our support team via chat, email, or account message, we keep a record of your inquiry and our response. This helps us resolve issues, track support performance, and improve our service. If you report a technical problem, dispute a bet settlement, or request account assistance, our team documents the ticket and resolution.

We also collect IP addresses, device information, and browser type when you log into vergil. This helps us detect unauthorized access and respond to security incidents. If you receive marketing emails or newsletters from vergil, we track whether you open them and which links you click—this helps us send more relevant content.

How We Use Your Data on vergil

We use your data for the following purposes:

Account verification: We confirm your identity and address to comply with anti-money-laundering rules and prevent fraud.
Payment processing: We match deposits to your account and process withdrawals to your registered payment method.
Bet settlement: We calculate outcomes on Liga 1 matches, Piala AFF tournaments, live-dealer games, and slots, then credit or debit your account accordingly.
Fraud prevention: We detect suspicious patterns, unusual withdrawals, and account takeover attempts using your login history and betting data.
Customer support: We respond to your inquiries about account access, payment problems, and game rules.
Legal compliance: We retain records to comply with local regulations, respond to law-enforcement requests, and settle disputes.
Service improvement: We analyze usage patterns to improve platform stability, game selection, and payment options.

Note: We do not use your data for targeted advertising or sell it to third-party marketers. We do not share your betting history or payment details with employers, insurers, or credit agencies.

Your Rights on vergil

You have the right to access your personal data held by vergil. You can request a copy of your account information, bet history, and payment records by contacting our support team. We will provide this data in a standard format within ten business days.

You have the right to request correction of inaccurate data. If your address, phone number, or email is wrong, update it in your account settings or ask our support team to change it.

You have the right to request deletion of your account. Upon closure, we remove your login credentials and email from our active database. We retain anonymized records for seven years to comply with financial regulations, then permanently delete them. During peak periods around events like Idul Fitri, Idul Adha, or major Liga 1 finals, account closure may take longer to process.

You can withdraw consent to marketing emails at any time by unsubscribing from the email footer or updating your preferences in your account settings.

Cookies and Tracking on vergil

We use cookies to remember your login session and store your preferences (language, stake size, favorite leagues). These cookies are essential to the platform and cannot be disabled without losing login functionality.

We also use analytical cookies to track page views, session duration, and feature usage across vergil. This helps us understand how users navigate the platform and identify technical problems. These cookies do not identify you personally—they are aggregated across all users.

You can block cookies in your browser settings, but this may prevent you from logging into vergil or using certain features. We recommend allowing cookies for optimal platform performance.

Summary: Our Privacy Commitment on vergil

We at vergil collect personal information—identity documents, payment details, and betting records—to verify your account, process payments, settle bets, and prevent fraud. We store this data securely using encryption and access controls. We do not sell your data to advertisers or marketers. We share information only with payment processors, fraud services, and law enforcement where required by law.

You can access, correct, or delete your data by contacting our support team via your account dashboard. Our multilingual help centre is available during business hours to answer privacy questions. Your data is retained as long as your account is active; after closure, we keep records for seven years for regulatory compliance, then permanently delete them.

We comply with applicable data protection law in jurisdictions where we operate. Our full Terms and Conditions outline account policies, bet settlement rules, and dispute resolution. For privacy inquiries, contact our support team or visit our Legal page for additional information.